24 Jun 2026

Preventing downtime with maintenance and spares

JBT Marel Service is partnering for lifetime performance

Downtime in a poultry processing plant is extremely costly, both financially and reputationally. Even a single underperforming machine can disrupt the entire process. At JBT Marel, preventing downtime is our priority. Because we know that a defective part can bring your operations to a standstill, our priority is to get you back up and running as quickly as possible. Through a combination of preventive maintenance and timely spare parts, we are partnering with you to help you maintain lifetime performance across your operation.

Nuova I Service Units

JBT Marel’s Preventive Maintenance Service (PMS) acts as a reliable safety net, helping you stay ahead of potential malfunctions. With PMS, JBT Marel provides expert recommendations, based on long-term experience, on which spare parts to replace at regular intervals, ensuring your equipment consistently performs at its best. As a result, you can rely on your JBT Marel systems to operate at optimal performance. This proactive approach keeps systems running smoothly and drastically reduces, if not eliminates, the need for urgent spare part shipments, giving you greater peace of mind. 

Plucker Maintenance Helmet

Preventive Maintenance

Antonio Fiuza, JBT Marel Field Service Engineer in South America, describes exactly why preventive maintenance brings customers so much more than just ‘service’. “Last weekend, we carried out preventive maintenance on the Nuova 24 at a client’s site. By working closely together, we addressed and improved all key areas. I always like to emphasize that our technical service goes far beyond ‘just a visit’. There is a universe of details checked and worked on in the field. Our focus is always on restoring mechanical and productive reliability to the client, generating actions that guarantee the continuity of operations without production losses.

In addition, this exchange of experiences with the maintenance, operation, and production teams is invaluable. It is a job that demands a lot of effort from everyone, but when the team is united, the challenges become lighter.”

Nuova Maintenance

Wear and tear

A poorly maintained machine will never perform at its best. In an eviscerator, for example, one single underperforming unit already has huge consequences. Even if only one out of 16, 20, or 24 units is not delivering as it should, the impact on both the machine itself and downstream processes is immediate and measurable. The same applies to cutting equipment. Worn or damaged knives reduce accuracy, leading to inconsistent product quality and product weight. In many markets, poultry products must meet minimum weight requirements. Products that fall below this threshold cannot be sold, while excess weight means giving away valuable product for free. This is why precise cutting and weighing systems are essential, continuously operating as close to 100% performance as possible.

Wear and tear of parts is the biggest threat to this level of precision. Over time, even small deviations can lead to significant losses. Defective parts only increase this risk, making consistent maintenance and replacement of consumable parts critical to protect both performance and profit.

Our focus is always on restoring mechanical and productive reliability to the client, generating actions that guarantee the continuity of operations without production losses.

Antonio Fiuza

Antonio Fiuza
JBT Marel Field Service Engineer

Fast access to spare parts

When a critical part in your processing system fails, your operation cannot wait. With multi-shift production, tight planning, and people ready on the floor, every minute of downtime has a direct impact on your output and profitability. That is why fast access to spare parts is essential. You can rely on JBT Marel to respond as quickly as possible, with critical spare parts kept in stock and ready for immediate shipment. Our global network of distribution centers ensures that the parts you need are always within reach, minimizing delays and keeping your operation running.

Nuova Pmsg

Centralizing spare parts for smarter operations

Fast access to spare parts can also be achieved through a different approach. Poultry processors that are operating multiple sites can manage their stock more strategically, and reduce costs while maintaining high performance. One effective solution is to centralize spare part storage across locations, improving efficiency while also reducing shipping times.

This approach is used by LDC, a leading French poultry processing group. Several of their facilities operate the ATLAS live bird handling system, with critical spare parts managed in a coordinated way. By sharing inventory across sites while keeping essential components locally available, they ensure reliability while optimizing stock levels and reducing overall costs.

Holding Cam Plate Box2

OEM parts

No matter what the spare part is, it is essential that only OEM (original equipment manufacturer) products from JBT Marel are used. Of course, non-branded spares can be sourced elsewhere. While the spare part may look the same, performance and longevity will certainly be lower. This ultimately leads to higher overall costs for noticeably lower utility. Using genuine JBT Marel spares avoids this trap. You will be buying peace of mind, perhaps the most important consideration of all.

Because we know that a defective part can bring your operations to a standstill, our priority is to get you back up and running as quickly as possible. We partner with you to enable lifetime performance. That is why we ship spare parts without delay, supported by our global network of distribution centers, so you always have fast and reliable access to the parts you need.

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